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Shipping Methods & RatesUnited StatesOur standard shipping carrier is Fedex Smartpost. As is standard practice, the Fedex Smartpost does not deliver on Sunday's; We kindly ask that you anticipate 5-9 business days for shipping. Standard shipping charges will apply. Orders shipped to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands may require 8-12 business days. CanadaOur standard shipping carrier for orders to Canada is USPS Standard for Canada. USPS Standard does not deliver on Saturday & Sunday. We kindly ask that you anticipate 10-14 business days for shipping. Standard shipping charges will apply. Standard Shipping CostFedex Smartpost - $8.95 USPS Standard to Canada - $20  Returns and ExchangeShould you ever buy anything from us that you are not a 100% satisfied with, you may return any of our products for a full 100% money-back guarantee If you would like to return your any of the products you purchased please ship them to: Aruba Aloe Please request tracking on your return shipment incase there are any issues with your package being delivered. The tracking number will be the only way to verify that you have indeed shipped if something happens to the package. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Aruba Aloe products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you need further information regarding the return of any of our products, please do not hesitate to call us at 1-800-95-ARUBA or use our Contact Page.
Change Submitted OrderIf you need to change an order you have already placed, please contact an Aruba Aloe Customer Representative at 1-800-95-ARUBA or visit our Contact Us page and select request type "My Order". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
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International ShippingWe regret that at this time customers outside the U.S. and Canada cannot currently place orders on our website. If you would like to place an international order please fax the completed order form found below to 1-866-95-ARUBA. We will contact you within 1 to 2 business days to confirm that your order has been processed and shipped. All international orders will be shipped with USPS Priority Mail. We require a minimum order of a $100 for any international order not including the cost o shipping and handling. Please allow 1-2 business days to process and ship your order and 10-14 business days for your order to arrive. Shipping CostUSPS Priority - $34.95 Order StatusWe process orders Monday through Friday in the order in which they are received. Orders are shipped out on the next business day. Please expect approximately the following amount of time for the processing and shipping of an order: United States: 4-8 Business Days Canada: 10-14 Business Days If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-800-95-ARUBA (1-800-952-7822) or email us at Customer Service and we would be happy to assist you. Aruba Aloe GuaranteeAt Aruba Aloe, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products for a full 100% money-back guarantee. |
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